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Setting Up Your Robin Account

Getting started with Robin is straightforward. Our digital KYC (Know Your Customer) process typically approves accounts within 1-3 business days.
Pro Tip: Have your business documents ready before starting to speed up the process.

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What You’ll Need

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For Sole Proprietors

  • MyKad (front and back) - Business Registration (SSM) certificate - Bank Statement (business or personal) - Selfie for verification

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For Companies (Sdn Bhd)

  • MyKad of directors/authorized signatories - Form 9 (SSM company registration) - Form 24 and Form 49 (if applicable) - Company Bank Statement - Board Resolution (if signatory is not a director)

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Step-by-Step Setup

1

Download & Register

  • Download Robin from App Store or Google Play - Enter your phone number and verify via OTP - Create your account with basic details
2

Business Information

  • Enter your business name (as per SSM) - Select business type and category
  • Add business address - Provide SSM registration number
3

Upload Documents

  • Take clear photos of required documents - Ensure all text is readable - File size should be under 10MB each - Supported formats: JPG, PNG, PDF
4

Bank Account

  • Add your business bank account details - This is where your sales will be deposited - Support for all major Malaysian banks - You can update this later if needed
5

Identity Verification

  • Take a selfie for verification - Ensure good lighting - Remove glasses/hat if possible - Follow the on-screen instructions
6

Review & Submit

  • Double-check all information - Agree to terms and conditions - Submit for approval - You’ll receive updates via SMS/email

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Approval Process

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Timeline

Most applications are approved within 1-3 business days if all documents are complete and valid.

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Common Reasons for Delays

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After Approval

Once approved, you can immediately:

Accept Payments

Start accepting all payment methods

Generate QR Codes

Create your unified payment QR

Send Invoices

Issue payment links via WhatsApp

Track Sales

Monitor your business performance

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Multiple Outlets

If you have multiple business locations:
  1. Same Business Entity: Add outlets under one account
  2. Different Entities: Create separate accounts for each SSM registration
  3. Franchise: Contact support for special arrangements

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Need Help?

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Security Note

Robin staff will never ask for: - Your password or PIN - Full bank account numbers - OTP codes - Payment outside the app Report suspicious requests immediately.

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Next Steps

Your First Payment

Learn how to accept your first payment

Payment Methods

Explore all payment options available