Setting Up Your Robin Account
Getting started with Robin is straightforward. Our digital KYC (Know Your Customer) process typically approves accounts within 1-3 business days.Pro Tip: Have your business documents ready before starting to speed up
the process.
What You’ll Need
For Sole Proprietors
- MyKad (front and back) - Business Registration (SSM) certificate - Bank Statement (business or personal) - Selfie for verification
For Companies (Sdn Bhd)
- MyKad of directors/authorized signatories - Form 9 (SSM company registration) - Form 24 and Form 49 (if applicable) - Company Bank Statement - Board Resolution (if signatory is not a director)
Step-by-Step Setup
1
Download & Register
- Download Robin from App Store or Google Play - Enter your phone number and verify via OTP - Create your account with basic details
2
Business Information
- Enter your business name (as per SSM) - Select business type and category
- Add business address - Provide SSM registration number
3
Upload Documents
- Take clear photos of required documents - Ensure all text is readable - File size should be under 10MB each - Supported formats: JPG, PNG, PDF
4
Bank Account
- Add your business bank account details - This is where your sales will be deposited - Support for all major Malaysian banks - You can update this later if needed
5
Identity Verification
- Take a selfie for verification - Ensure good lighting - Remove glasses/hat if possible - Follow the on-screen instructions
6
Review & Submit
- Double-check all information - Agree to terms and conditions - Submit for approval - You’ll receive updates via SMS/email
Approval Process
Timeline
- Standard (1-3 days)
- Additional Review (3-5 days)
Most applications are approved within 1-3 business days if all documents are
complete and valid.
Common Reasons for Delays
Unclear Documents
Unclear Documents
- Blurry or partially visible documents - Expired documents - Documents don’t match registration info Fix: Retake photos in good lighting, ensure all corners are visible
Business Name Mismatch
Business Name Mismatch
- Name in app doesn’t match SSM registration - Using trade name instead of registered name Fix: Use exact name as per SSM certificate
Bank Account Issues
Bank Account Issues
- Personal account for company registration - Account name doesn’t match business Fix: Use business bank account or ensure name matches
After Approval
Once approved, you can immediately:Accept Payments
Start accepting all payment methods
Generate QR Codes
Create your unified payment QR
Send Invoices
Issue payment links via WhatsApp
Track Sales
Monitor your business performance
Multiple Outlets
If you have multiple business locations:- Same Business Entity: Add outlets under one account
- Different Entities: Create separate accounts for each SSM registration
- Franchise: Contact support for special arrangements
Need Help?
Support
- In-app Chat: Available 9 AM - 6 PM daily - Email: support@robin.now
- WhatsApp: +60 12-345 6789
Security Note
Robin staff will never ask for: - Your password or PIN - Full bank account
numbers - OTP codes - Payment outside the app Report suspicious requests
immediately.