Transparent Fee Structure
Robin’s fees are simple and predictable. No surprises, no hidden charges, no complicated tiers. You know exactly what you’ll pay before accepting any payment.All-Inclusive: Our transaction fees cover payment processing, fraud
protection, customer support, and all features. No additional charges.
Fee Breakdown
Current Rates
- Free Plan
- Pro Plan
5% + RM 1 per successful transaction Examples: - RM 10 sale → RM 0.50 +
RM 1 = RM 1.50 fee - RM 50 sale → RM 2.50 + RM 1 = RM 3.50 fee - RM
100 sale → RM 5.00 + RM 1 = RM 6.00 fee You receive: Sale amount - fees
What’s Included
No Extra Charges For
Payment Methods
Same rate for: - Cards (Visa/Mastercard) - E-wallets (all types) - Online
banking (FPX) - QR payments - Tap to Pay
Features
All included: - Digital receipts - Refund processing - Fraud protection -
Customer database - Basic reports - Tax compliance
Fee Calculations
Understanding the Math
How Fees Work
Formula: (Transaction Amount × Percentage) + Fixed Fee Example:
Customer pays RM 85.50 Free Plan: - Percentage: RM 85.50 × 5% = RM 4.28 -
Fixed fee: RM 1.00 - Total fee: RM 5.28 - You receive: RM 80.22 Pro
Plan: - Percentage: RM 85.50 × 4% = RM 3.42 - Fixed fee: RM 1.00 - Total
fee: RM 4.42 - You receive: RM 81.08
Daily Fee Summary
In-App View
In-App View
See fees clearly:
Today's Sales: RM 3,456.00 Transactions: 89 Fees Breakdown: - Percentage (4%): RM 138.24 - Fixed (89 × RM1): RM 89.00 - Total Fees: RM 227.24 Net Received: RM 3,228.76Per Transaction
Per Transaction
Each receipt shows:
Sale Amount: RM 45.00 Robin Fee: -RM 2.80 Net Amount: RM 42.20 Settlement: Tomorrow by 11 AMWhen Fees Apply
Successful Transactions Only
✅ Fees charged on:- Completed payments
- Partial refunds (proportional)
- Failed transactions
- Full refunds
- Voided sales
- Test transactions
Refund Fee Handling
- Full Refunds
- Partial Refunds
100% refund = 100% fee return Original: RM 100 sale (RM 5 fee) Refund:
RM 100 to customer Fee returned: RM 5 to you Net cost to you: RM 0
Comparing Payment Methods
Cost Analysis by Method
| Payment Type | Customer Pays | Robin Fee | You Receive | Other Costs? |
|---|---|---|---|---|
| E-wallet | RM 100 | RM 5 | RM 95 | None |
| Card | RM 100 | RM 5 | RM 95 | None |
| Cash | RM 100 | RM 0 | RM 100 | Banking, time |
| Bank Transfer | RM 100 | RM 0 | RM 100 | Reconciliation |
While cash seems cheaper, consider: - Banking fees and time - Cash handling
risks - Reconciliation effort - No instant receipts - Manual reporting
International Cards
Same Rates Apply
No Surprise Charges
International cards charged same rate: - Tourist payments welcome - No
currency conversion fees for you - Customer pays in MYR - You receive MYR
Note: Customer’s bank may charge them conversion fees
Fee Optimization Tips
Reduce Your Effective Rate
Increase average transaction
Increase average transaction
Fixed RM 1 fee impacts small transactions more: - RM 10 sale: 15% effective
rate (Free plan) - RM 50 sale: 7% effective rate - RM 100 sale: 6% effective
rate Strategy: Encourage larger baskets
Upgrade to Pro
Upgrade to Pro
Save 1% on every transaction: - RM 50K monthly = RM 500 saved - RM 100K
monthly = RM 1,000 saved - Plus AI benefits
Minimize refunds
Minimize refunds
Each refund means lost time and effort: - Clear product descriptions - Good
customer service - Quality control - Clear policies
Settlement & Fees
How You Receive Money
1
Customer Pays
Full amount via any method
2
Fee Deducted
Robin calculates and deducts fee
3
Net Amount
You see net amount immediately
4
Daily Settlement
All net amounts deposited together
5
Statement Provided
Detailed breakdown available
Monthly Fee Summary
Understanding Your Invoice
Monthly Invoice Example (Pro Plan):
Period: 1-31 January 2025 Transaction Summary: - Total Sales: RM 125,000 - Total Fees: RM 5,650 - Percentage (4%): RM 5,000 - Fixed fees: RM 650 Subscription: - Pro Plan: RM 50 Total Charges: RM 5,700 (Auto-deducted from settlements)High-Volume Pricing
Custom Rates Available
Volume Discounts
Processing over RM 100,000/month? Eligible for: - Reduced percentage rates
- Lower fixed fees - Custom pricing - Enterprise features Contact: sales@robin.now Include: Monthly volume, business type
Fee Transparency
Always Know Your Costs
Every Robin interface shows fees clearly: - Before accepting payment - On
transaction receipt - In daily summary - On monthly statement No surprises,
ever.
Common Questions
Why charge percentage + fixed?
Why charge percentage + fixed?
- Percentage covers processing costs - Fixed fee covers operation costs - Industry standard model - Keeps service sustainable
Do fees vary by card type?
Do fees vary by card type?
No. Same rate for: - Local/international cards - Debit/credit cards -
Premium/standard cards - All e-wallet types
Can I pass fees to customers?
Can I pass fees to customers?
Not recommended: - May violate card network rules - Reduces customer
satisfaction - Competitors may not charge - Better to price inclusively
Are fees negotiable?
Are fees negotiable?
Standard rates apply up to RM 100K/month. Higher volumes eligible for custom
pricing. Contact sales team to discuss.
Fee Best Practices
For Merchants
DO’s ✅- Include fees in pricing strategy
- Focus on value, not payment costs
- Track fee percentage of revenue
- Optimize average transaction size
- Consider Pro plan savings
- Surprise customers with fees
- Refuse cards due to fees
- Calculate fees manually
- Forget fee tax deductibility
- Ignore total cost of payments