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Compatible Devices

Robin works on most modern smartphones and tablets. This guide helps you verify compatibility and optimize performance for the best payment experience.
Quick Check: Robin supports iPhone 6s+ (iOS 12+) and Android 6.0+ devices. Tap to Pay requires iPhone XS+ (iOS 16.4+).

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iOS Requirements

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iPhone Compatibility

iPhone XS and newer (Tap to Pay enabled) - iPhone XS, XS Max, XR - iPhone 11, 11 Pro, 11 Pro Max - iPhone 12 series (all models) - iPhone 13 series (all models) - iPhone 14 series (all models) - iPhone 15 series (all models) ✅ All features including Tap to Pay

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iOS Version Requirements

Operating System

Minimum: iOS 12.0 Recommended: iOS 16.0+ For Tap to Pay: iOS 16.4+ To check version: Settings → General → About → Software Version To update: Settings → General → Software Update

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iPad Support

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Android Requirements

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Phone Compatibility

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Android Version Check

Verify Android Version

To check your version: 1. Open Settings 2. Scroll to “About Phone” 3. Look for “Android Version” Minimum: Android 6.0 (API 23) Recommended: Android 10+ (API 29+) Update via: Settings → System Update

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Feature Compatibility

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Feature Availability by Device

FeatureiPhone XS+iPhone 6s-XAndroidiPad
Tap to Pay✅❌❌❌
QR Payments✅✅✅✅
Payment Links✅✅✅✅
Card Reader✅✅✅✅
Reports✅✅✅✅
Robin AI✅✅✅✅

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Performance Optimization

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Making Robin Run Smoothly

Storage Space

Keep free: - Minimum: 500MB - Recommended: 2GB+ - For updates & data Clear by removing: - Old photos/videos - Unused apps - WhatsApp media

Memory (RAM)

Optimize: - Close unused apps - Restart weekly - Disable animations - Limit widgets Check usage in settings

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Network Requirements

Minimum speeds: - 3G: Works but slow - 4G: Recommended - WiFi: Best for reports Test at: fast.com Need: 1 Mbps minimum

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Hardware Requirements

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Essential Hardware

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Troubleshooting Compatibility

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Common Issues

Possible causes: - OS version too old - Insufficient storage - Regional restrictions - Device not supported Solutions: - Update OS - Free up space - Check country settings - Try different device

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Multiple Device Setup

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Using Multiple Devices

Multi-Device Support

Robin supports multiple devices per account: Setup process: 1. Install Robin on new device 2. Login with same credentials 3. Verify via SMS 4. Sync automatically Benefits: - Backup device ready - Different roles per device
  • Shared transaction history - Real-time sync

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Device Management

1

View Devices

Account → Devices → See all logged in
2

Name Devices

Give friendly names: - “Counter 1 iPhone” - “Manager iPad” - “Backup Android”
3

Remove Devices

Logout remote devices When staff leaves
4

Security

Get alerts for new logins Force logout if suspicious

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Best for Business

Best iPhone

iPhone 14/15 - All features work - Great battery life - Tap to Pay enabled - Fast performance - Regular updates

Best Android

Samsung Galaxy S23 - Reliable - Good support - Fast processing - Great screen - Long battery

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Budget Options

Good value devices: iOS: iPhone SE 3rd gen (RM 2,199) - Tap to Pay capable
  • Compact size - Latest iOS support Android: Xiaomi Redmi Note 12 (RM 799) - Good performance - Large screen - Decent camera

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Future Compatibility

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Staying Compatible

Plan for updates: - iOS devices: 5-6 years support - Android devices: 2-3 years support - Replace before incompatible - Budget for upgrades Robin will notify before dropping support

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Testing Compatibility

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Free Compatibility Check

Test Your Device

Not sure if compatible? 1. Download Robin app 2. Try free account creation 3. If installs and opens = compatible 4. Check all features during trial 5. Upgrade device if needed No payment required to test!

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Support Resources

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Getting Device Help

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Next Steps

Getting Help

Contact support for device issues

Payment Issues

Troubleshoot payment problems