Compatible Devices
Robin works on most modern smartphones and tablets. This guide helps you verify compatibility and optimize performance for the best payment experience.Quick Check: Robin supports iPhone 6s+ (iOS 12+) and Android 6.0+ devices.
Tap to Pay requires iPhone XS+ (iOS 16.4+).
iOS Requirements
iPhone Compatibility
- Full Support
- Basic Support
- Not Supported
iPhone XS and newer (Tap to Pay enabled) - iPhone XS, XS Max, XR -
iPhone 11, 11 Pro, 11 Pro Max - iPhone 12 series (all models) - iPhone 13
series (all models) - iPhone 14 series (all models) - iPhone 15 series (all
models) ✅ All features including Tap to Pay
iOS Version Requirements
Operating System
Minimum: iOS 12.0 Recommended: iOS 16.0+ For Tap to Pay: iOS 16.4+
To check version: Settings → General → About → Software Version To update:
Settings → General → Software Update
iPad Support
Compatible iPads
Compatible iPads
Robin works on: - iPad (6th gen and newer) - iPad Air (3rd gen and newer) -
iPad Pro (all models) - iPad Mini (5th gen and newer) Note: No Tap to Pay on
iPad
iPad Optimization
iPad Optimization
Best practices: - Use landscape mode - Enable multitasking - Keep charged
(larger screen = more battery) - Consider keyboard for reports
Android Requirements
Phone Compatibility
- Recommended Devices
- Minimum Support
- Known Issues
Best experience on: - Samsung Galaxy S10+ - Google Pixel 4+ - OnePlus 7+
- Xiaomi Mi 10+ - Oppo Reno 3+ - Vivo V20+ Running Android 10+ with 4GB+ RAM
Android Version Check
Verify Android Version
To check your version: 1. Open Settings 2. Scroll to “About Phone” 3. Look for
“Android Version” Minimum: Android 6.0 (API 23) Recommended: Android
10+ (API 29+) Update via: Settings → System Update
Feature Compatibility
Feature Availability by Device
| Feature | iPhone XS+ | iPhone 6s-X | Android | iPad |
|---|---|---|---|---|
| Tap to Pay | ✅ | ❌ | ❌ | ❌ |
| QR Payments | ✅ | ✅ | ✅ | ✅ |
| Payment Links | ✅ | ✅ | ✅ | ✅ |
| Card Reader | ✅ | ✅ | ✅ | ✅ |
| Reports | ✅ | ✅ | ✅ | ✅ |
| Robin AI | ✅ | ✅ | ✅ | ✅ |
Performance Optimization
Making Robin Run Smoothly
Storage Space
Keep free: - Minimum: 500MB - Recommended: 2GB+ - For updates & data Clear
by removing: - Old photos/videos - Unused apps - WhatsApp media
Memory (RAM)
Optimize: - Close unused apps - Restart weekly - Disable animations - Limit
widgets Check usage in settings
Network Requirements
- Internet Speed
- Data Usage
- Offline Mode
Minimum speeds: - 3G: Works but slow - 4G: Recommended - WiFi: Best for
reports Test at: fast.com Need: 1 Mbps minimum
Hardware Requirements
Essential Hardware
Camera
Camera
Required for: - QR code scanning - Receipt photos - Document upload Minimum:
5MP rear camera Clean lens important!
NFC (iPhone only)
NFC (iPhone only)
For Tap to Pay: - iPhone XS minimum - NFC must be enabled - Not available
Android - Works through cases
Bluetooth
Bluetooth
For card readers: - Bluetooth 4.0+ - Keep enabled - Range: 10 meters - Pair
one device only
Troubleshooting Compatibility
Common Issues
- App Won't Install
- Features Missing
- Performance Issues
Possible causes: - OS version too old - Insufficient storage - Regional
restrictions - Device not supported Solutions: - Update OS - Free up
space - Check country settings - Try different device
Multiple Device Setup
Using Multiple Devices
Multi-Device Support
Robin supports multiple devices per account: Setup process: 1. Install
Robin on new device 2. Login with same credentials 3. Verify via SMS 4. Sync
automatically Benefits: - Backup device ready - Different roles per device
- Shared transaction history - Real-time sync
Device Management
1
View Devices
Account → Devices → See all logged in
2
Name Devices
Give friendly names: - “Counter 1 iPhone” - “Manager iPad” - “Backup
Android”
3
Remove Devices
Logout remote devices When staff leaves
4
Security
Get alerts for new logins Force logout if suspicious
Recommended Devices 2025
Best for Business
Best iPhone
iPhone 14/15 - All features work - Great battery life - Tap to Pay
enabled - Fast performance - Regular updates
Best Android
Samsung Galaxy S23 - Reliable - Good support - Fast processing - Great
screen - Long battery
Budget Options
Good value devices: iOS: iPhone SE 3rd gen (RM 2,199) - Tap to Pay capable
- Compact size - Latest iOS support Android: Xiaomi Redmi Note 12 (RM 799) - Good performance - Large screen - Decent camera
Future Compatibility
Staying Compatible
Plan for updates: - iOS devices: 5-6 years support - Android devices: 2-3
years support - Replace before incompatible - Budget for upgrades Robin will
notify before dropping support
Testing Compatibility
Free Compatibility Check
Test Your Device
Not sure if compatible? 1. Download Robin app 2. Try free account creation 3.
If installs and opens = compatible 4. Check all features during trial 5.
Upgrade device if needed No payment required to test!
Support Resources
Getting Device Help
Device not listed?
Device not listed?
Contact support with: - Device make/model - OS version - What’s not working
- Error messages We’ll verify compatibility
Planning to buy?
Planning to buy?
Ask us first: - Send device options - We’ll confirm compatibility -
Recommend best value - Avoid incompatible devices