Accepting Payments
QR Code Payments
Accept all Malaysian e-wallets with one unified QR code
One QR Code, All Payment Methods
Robin’s unified QR code lets customers pay with any Malaysian e-wallet or online banking app. Display one QR code and accept payments from 20+ payment providers.Pro Tip: Print your QR code and display it at your counter for faster
payments.
Supported Payment Methods
Touch 'n Go
Most popular e-wallet
GrabPay
Grab ecosystem
Boost
Cashback rewards
ShopeePay
Shopee users
MAE
Maybank wallet
BigPay
AirAsia wallet
How It Works
For Static QR (Display at Counter)
1
Generate QR
Go to Payments → QR Code → Generate Static QR
2
Print & Display
Download high-res image and print for your counter
3
Customer Scans
Customer scans with any supported app
4
Enter Amount
Customer enters amount and confirms payment
5
Instant Notification
Receive real-time notification in Robin app
For Dynamic QR (Specific Amount)
1
Create Sale
Enter specific amount in Robin app
2
Show QR
Display unique QR with embedded amount
3
Customer Scans
Amount is pre-filled for customer
4
Automatic Match
Payment automatically matched to sale
Setting Up Your QR Code
Customize Your QR
- Add Your Logo - Build brand recognition
- Business Name - Clearly displayed
- Payment Instructions - In multiple languages
- Choose Size - Optimize for print or digital
Best Display Practices
Physical Store
- A4 size at counter - Tent card on tables - Sticker near register - Window display
Mobile Business
- Laminated card - Phone/tablet display - WhatsApp status - Social media posts
Managing QR Payments
Real-time Tracking
- Instant push notifications
- Payment details in app
- Customer reference number
- Automatic reconciliation
Payment Matching
For static QR payments, Robin uses smart matching to identify payments: -
Amount matching - Time proximity - Customer reference - Manual confirmation
option
Advanced Features
Multiple QR Codes
Multiple QR Codes
Create different QR codes for: - Different outlets - Product categories -
Staff members - Special promotions
QR with Promotions
QR with Promotions
- Embed discount codes - Set validity periods - Track campaign performance - Limit usage per customer
Offline Capability
Offline Capability
Static QR works even if your device is offline. Payments are recorded and
synced when you reconnect.
Tips for Higher Conversion
Make It Visible
- Place at eye level
- Good lighting
- Clear instructions
- Multiple locations
Educate Customers
- “Scan & Pay with any e-wallet”
- Show supported apps
- Mention instant confirmation
- Highlight security
QR Code Analytics
Track your QR performance:- Scan Rate - How many scan vs view
- Conversion - Scans that become payments
- Popular Apps - Which wallets customers use
- Peak Times - When QR payments spike
Troubleshooting
QR code not scanning
QR code not scanning
- Ensure good print quality (300 DPI) - Avoid reflective surfaces - Check for damage/dirt - Regenerate if needed
Payment not showing
Payment not showing
- Check internet connection - Refresh transaction list - Verify customer completed payment - Check notification settings
Wrong amount paid
Wrong amount paid
- Use dynamic QR for exact amounts - Process refund if needed - Add clear amount display
Security & Compliance
All QR payments are: - Encrypted end-to-end - Compliant with Bank Negara
standards - Protected against tampering - Tracked for audit trails