Running Your Business
Tax & E-Invoicing
Stay compliant with Malaysian tax requirements effortlessly
Simplified Tax Compliance
Robin automatically handles SST calculations and generates e-invoices that comply with LHDN requirements. Focus on your business while we handle the paperwork.E-Invoice Ready: Robin is certified for Malaysia’s e-invoice system,
mandatory for businesses with revenue >RM 100 million from 2024.
SST Management
Automatic Calculation
1
Configure SST
Settings → Tax → Enable SST (6% or 10%)
2
Set Tax Status
Mark products as taxable/exempt
3
Auto-Calculate
SST computed on every sale
4
Customer Display
Tax shown clearly on receipts
5
Report Ready
Monthly SST-02 data prepared
SST Settings
6% SST for most goods: - Retail products - F&B (dine-in) - General
merchandise - Computed on base price
E-Invoice Generation
What is E-Invoicing?
LHDN E-Invoice System
Digital invoices submitted to LHDN in real-time: - Unique ID per invoice - QR
code verification - Cannot be altered - Permanent record - Buyer notification
Implementation Timeline
- Aug 2024: Companies >RM 100M revenue
- Jan 2025: Companies >RM 25M revenue
- Jul 2025: All businesses
Robin E-Invoice Flow
1
Sale Completed
Customer pays via any method
2
Details Captured
If B2B, collect company info
3
Auto-Submit
Robin sends to LHDN MyInvois
4
Validation
LHDN validates and assigns ID
5
Customer Notified
E-invoice sent with QR code
Invoice Types
Simplified Invoice (B2C)
For regular customers:Full Tax Invoice (B2B)
Required fields for business customers: - Buyer company name - Business
registration number - Address - Contact details - Detailed line items - Tax
breakdown - Payment terms
Self-Billed Invoice
For suppliers without e-invoice capability:- You create on their behalf
- Requires agreement
- Common for small suppliers
- Robin handles submission
Managing Tax Records
Monthly SST Returns
Robin prepares: - Total taxable sales - SST collected - Exempt sales -
Export data ready
Annual Requirements
Robin maintains for audit:- All invoices (7 years)
- SST calculations
- Exemption records
- Customer details
- Amendment history
Special Scenarios
Mixed Transactions
Taxable + Exempt Items
Taxable + Exempt Items
Robin splits automatically:
Food (Exempt): 50.00 Drinks (6% SST): 20.00 Subtotal: 70.00 SST: 1.20 Total: 71.20Different Tax Rates
Different Tax Rates
For businesses with multiple rates: - Set per category - Override per item -
Shows breakdown - Correct reporting
Tourist Refunds
Tourist Refunds
For tourist refund scheme: - Mark eligible items - Generate forms - Track
claims - Report separately
Credit Notes & Adjustments
Handling Returns
1
Process Refund
Use normal refund flow
2
Credit Note
Auto-generated with refund
3
E-Credit Note
Submitted to LHDN
4
Links Original
References original invoice
5
Tax Adjusted
SST automatically reversed
Adjustment Scenarios
- Price corrections
- Quantity changes
- Discount applied later
- Goods returned
- Service cancellations
Compliance Features
Audit Trail
Complete Documentation
Every transaction maintains: - Original details - Modification history - User
who processed - Timestamp - Cannot be deleted - LHDN reference
Security Measures
- Encrypted storage
- Tamper-proof records
- Access controls
- Backup systems
- Disaster recovery
Integration with Accounting
Export Options
Connect to:
- AutoCount
- SQL Account
- UBS
- QuickBooks
- Xero
Best Practices
Daily Operations
DO’s ✅- Verify tax settings regularly
- Collect B2B details accurately
- Review daily tax summary
- Keep software updated
- Train staff on requirements
- Skip customer details
- Manually calculate tax
- Delete any records
- Ignore error messages
- Delay submissions
Month-End Checklist
- Review all transactions
- Check for missing invoices
- Verify tax calculations
- Handle adjustments
- Generate reports
- Backup data
- Submit returns
Common Issues
E-invoice rejection
E-invoice rejection
Common causes: - Invalid company number - Missing required fields - System
downtime - Duplicate submission Solution: Check details and retry
SST calculation errors
SST calculation errors
- Verify rate settings - Check item tax status - Review rounding rules - Recalculate if needed
Missing invoices
Missing invoices
- Check date range - Verify transaction completed - Not a refunded sale? - Contact support
Updates & Changes
Staying Current
Robin automatically updates for:- Tax rate changes
- New requirements
- System upgrades
- Format changes
- Deadline updates
Notifications
You’ll be informed of:- Upcoming deadlines
- System maintenance
- New features
- Regulation changes
- Required actions
Support Resources
Tax Helpline
Robin tax support: - Configuration help - Submission issues - Report
questions - Mon-Fri 9AM-6PM
LHDN Resources
Official guidance: - hasil.gov.my - MyInvois portal - SST guidelines -
Training videos