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Simplified Tax Compliance

Robin automatically handles SST calculations and generates e-invoices that comply with LHDN requirements. Focus on your business while we handle the paperwork.
E-Invoice Ready: Robin is certified for Malaysia’s e-invoice system, mandatory for businesses with revenue >RM 100 million from 2024.

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SST Management

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Automatic Calculation

1

Configure SST

Settings → Tax → Enable SST (6% or 10%)
2

Set Tax Status

Mark products as taxable/exempt
3

Auto-Calculate

SST computed on every sale
4

Customer Display

Tax shown clearly on receipts
5

Report Ready

Monthly SST-02 data prepared

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SST Settings

  • Standard Rate
  • Service Tax
  • Exemptions
6% SST for most goods: - Retail products - F&B (dine-in) - General merchandise - Computed on base price

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E-Invoice Generation

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What is E-Invoicing?

LHDN E-Invoice System

Digital invoices submitted to LHDN in real-time: - Unique ID per invoice - QR code verification - Cannot be altered - Permanent record - Buyer notification

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Implementation Timeline

  • Aug 2024: Companies >RM 100M revenue
  • Jan 2025: Companies >RM 25M revenue
  • Jul 2025: All businesses

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Robin E-Invoice Flow

1

Sale Completed

Customer pays via any method
2

Details Captured

If B2B, collect company info
3

Auto-Submit

Robin sends to LHDN MyInvois
4

Validation

LHDN validates and assigns ID
5

Customer Notified

E-invoice sent with QR code

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Invoice Types

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Simplified Invoice (B2C)

For regular customers: 
ROBIN CAFE SDN BHD
123456-A

Date: 24/01/2025
Time: 14:30

Items:
Flat White         15.00
Sandwich          18.00
Subtotal:         33.00
SST (6%):          1.98
Total:            34.98

E-Invoice: EINV123456789
[QR Code]

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Full Tax Invoice (B2B)

Required fields for business customers: - Buyer company name - Business registration number - Address - Contact details - Detailed line items - Tax breakdown - Payment terms

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Self-Billed Invoice

For suppliers without e-invoice capability:
  • You create on their behalf
  • Requires agreement
  • Common for small suppliers
  • Robin handles submission

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Managing Tax Records

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Monthly SST Returns

  • SST-02 Preparation
  • Report Generation
  • Reconciliation
Robin prepares: - Total taxable sales - SST collected - Exempt sales - Export data ready

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Annual Requirements

Robin maintains for audit:
  • All invoices (7 years)
  • SST calculations
  • Exemption records
  • Customer details
  • Amendment history

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Special Scenarios

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Mixed Transactions

Robin splits automatically: Food (Exempt): 50.00 Drinks (6% SST): 20.00 Subtotal: 70.00 SST: 1.20 Total: 71.20
For businesses with multiple rates: - Set per category - Override per item - Shows breakdown - Correct reporting
For tourist refund scheme: - Mark eligible items - Generate forms - Track claims - Report separately

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Credit Notes & Adjustments

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Handling Returns

1

Process Refund

Use normal refund flow
2

Credit Note

Auto-generated with refund
3

E-Credit Note

Submitted to LHDN
4

Links Original

References original invoice
5

Tax Adjusted

SST automatically reversed

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Adjustment Scenarios

  • Price corrections
  • Quantity changes
  • Discount applied later
  • Goods returned
  • Service cancellations

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Compliance Features

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Audit Trail

Complete Documentation

Every transaction maintains: - Original details - Modification history - User who processed - Timestamp - Cannot be deleted - LHDN reference

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Security Measures

  • Encrypted storage
  • Tamper-proof records
  • Access controls
  • Backup systems
  • Disaster recovery

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Integration with Accounting

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Export Options

  • Direct Integration
  • File Export
  • API Access
Connect to:
  • AutoCount
  • SQL Account
  • UBS
  • QuickBooks
  • Xero

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Best Practices

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Daily Operations

DO’s ✅
  • Verify tax settings regularly
  • Collect B2B details accurately
  • Review daily tax summary
  • Keep software updated
  • Train staff on requirements
DON’Ts ❌
  • Skip customer details
  • Manually calculate tax
  • Delete any records
  • Ignore error messages
  • Delay submissions

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Month-End Checklist

  1. Review all transactions
  2. Check for missing invoices
  3. Verify tax calculations
  4. Handle adjustments
  5. Generate reports
  6. Backup data
  7. Submit returns

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Common Issues

Common causes: - Invalid company number - Missing required fields - System downtime - Duplicate submission Solution: Check details and retry
  • Verify rate settings - Check item tax status - Review rounding rules - Recalculate if needed
  • Check date range - Verify transaction completed - Not a refunded sale? - Contact support

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Updates & Changes

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Staying Current

Robin automatically updates for:
  • Tax rate changes
  • New requirements
  • System upgrades
  • Format changes
  • Deadline updates

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Notifications

You’ll be informed of:
  • Upcoming deadlines
  • System maintenance
  • New features
  • Regulation changes
  • Required actions

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Support Resources

Tax Helpline

Robin tax support: - Configuration help - Submission issues - Report questions - Mon-Fri 9AM-6PM

LHDN Resources

Official guidance: - hasil.gov.my - MyInvois portal - SST guidelines - Training videos

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Next Steps

Reports & Analytics

View detailed tax reports

Pricing Plans

E-invoice included in all plans
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