Account & Billing
Pricing Plans
Simple, transparent pricing that grows with your business
Pay Only When You Succeed
Robin’s pricing is designed to align with your success - you only pay transaction fees when you make sales. No setup fees, no hidden charges, no monthly minimums.Try Risk-Free: Start with the Free plan and upgrade anytime. Pro plan
includes 30-day money-back guarantee.
Plan Comparison
Perfect for starting out RM 0/month + 5% + RM 1 per transaction ✅
Includes: - All payment methods - Digital receipts - Basic reports - 1-2
day settlements - Customer support ❌ Doesn’t Include: - Robin AI
Assistant - Advanced analytics - Express settlements - Priority support -
Custom features
Fee Calculator
Estimate Your Costs
Monthly Cost Calculator
Example: Coffee shop with RM 50,000 monthly sales Free Plan: -
Transaction fees: RM 2,500 (5%) - Per-transaction: ~RM 1,000 (1,000 txns) -
Monthly fee: RM 0 - Total: RM 3,500 Pro Plan: - Transaction fees: RM
2,000 (4%) - Per-transaction: ~RM 1,000 (1,000 txns) - Monthly fee: RM 50 -
Total: RM 3,050 Savings: RM 450/month + AI benefits
What’s Included
Payment Processing
All Plans Include
- Tap to Pay (iPhone) - QR payments (all e-wallets) - Payment links - Card acceptance - Digital receipts - Transaction history - Basic reports
No Extra Charges For
- E-wallet acceptance - Multiple outlets - Unlimited transactions - Receipt sending - Customer database - Tax compliance - Security features
Settlement Speed
| Plan | Standard Settlement | Express Option |
|---|---|---|
| Free | Next business day by 11 AM | Not available |
| Pro | Next business day by 11 AM | Same day by 5 PM (+RM 5) |
Robin AI Features (Pro Only)
What You Get with AI
Business Intelligence
Business Intelligence
- Daily insights brief - Predictive analytics - Anomaly detection - Trend analysis - Customer behavior patterns
Smart Recommendations
Smart Recommendations
- Pricing optimization - Inventory suggestions - Marketing timing - Staff scheduling - Campaign ideas
Automation
Automation
- Customer win-back campaigns - Low stock alerts - Event-based promotions - Report generation - Performance monitoring
Comparing with Competitors
Robin vs Traditional POS
| Feature | Robin | Traditional POS |
|---|---|---|
| Setup Cost | RM 0 | RM 2,000-10,000 |
| Monthly Fee | RM 0-50 | RM 200-500 |
| Transaction Fee | 4-5% + RM 1 | 2-3% + rental |
| Hardware | Optional | Required |
| AI Features | ✅ Included | ❌ Extra/None |
| Updates | ✅ Automatic | ❌ Manual/Paid |
Why Robin Costs More Per Transaction
Robin’s slightly higher transaction fees include: - No hardware rental - No
setup costs - No monthly minimums - Free software updates - Included features
others charge for Total cost often LOWER than traditional systems
Special Pricing
Volume Discounts
High-Volume Rates
Processing over RM 100,000/month? Contact sales for custom pricing: - Reduced
transaction fees - Waived monthly fees - Custom features - Dedicated support
Email: sales@robin.now
Partner Programs
Available for:- Franchises (10+ outlets)
- Associations
- Corporate groups
- Referral partners
Billing Details
How Billing Works
1
Transaction Fees
Deducted automatically from each sale You receive net amount
2
Monthly Fee (Pro)
Charged on signup date each month Via saved payment method
3
Invoice Provided
Monthly invoice email Download from app
4
Tax Compliant
SST included where applicable E-invoice ready
Payment Methods for Fees
Pro subscription can be paid via:- ✅ Auto-deduct from settlements
- ✅ Credit/debit card
- ✅ Online banking
- ✅ Corporate billing
Switching Plans
Upgrade to Pro
Instant Upgrade
Ready to grow with AI? 1. Go to Account → Upgrade 2. Confirm payment
method 3. Instant activation 4. AI starts learning immediately 5. See first
insights in 24 hours Promo: First month 50% off - RM 25 only!
Downgrade to Free
- Available anytime
- No penalties
- Keep all historical data
- Lose AI features
- Transaction fees increase
ROI on Pro Plan
Real Customer Results
Investment: RM 50/month AI Recommendations: - Optimized pricing: +RM
800 - Reduced waste: +RM 400 - Better campaigns: +RM 600 ROI: 36x (RM
1,800 gain)
Common Questions
Are there any hidden fees?
Are there any hidden fees?
Can I change plans anytime?
Can I change plans anytime?
Yes! Upgrade instantly, downgrade at month-end. No contracts, no penalties.
What about refunds?
What about refunds?
Transaction fees on refunded sales are returned on Free plan. Pro plan
monthly fee is non-refundable after 30 days.
Do prices include SST?
Do prices include SST?
Yes, all prices shown include applicable taxes. Business invoices show SST
breakdown.
Making the Decision
Stay on Free If:
- Just starting out
- Low transaction volume
- Simple needs
- Testing the market
- Seasonal business
Upgrade to Pro If:
- Want to grow faster
- Need business insights
- Value AI assistance
- Process >RM 25K/month
- Want competitive edge
Special Offers
Current Promotions
🎉 New Year Special (Limited Time): - First month Pro: 50% off - Refer a
friend: Both get RM 50 credit - Annual Pro payment: 2 months free Terms apply.
Check app for latest offers.