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The E-Wallet Revolution

Over 70% of Malaysians use e-wallets daily. Robin lets you accept them all - Touch ‘n Go, GrabPay, Boost, ShopeePay, and more - through a single unified system.
No separate registrations needed: One Robin account accepts all e-wallets automatically.

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Supported E-Wallets

Touch 'n Go

50M+ users - Most popular in Malaysia - TnG eWallet & TnG NFC - GO+ rewards integration

GrabPay

15M+ users - Grab ecosystem - GrabRewards points - PayLater available

Boost

10M+ users - Cashback focused - Boost PayFlex - Gaming credits

ShopeePay

8M+ users - Shopee ecosystem - SPayLater option - Coins rewards

MAE by Maybank

5M+ users - Maybank’s wallet - Tabung feature - MAE card

BigPay

3M+ users - AirAsia group - International use - Budget tracking

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Also Accepting

  • Setel (Petronas)
  • MCash (MCIS)
  • Razer Pay
  • Alipay+ (tourists)
  • WeChat Pay (tourists)
  • UnionPay (tourists)

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How E-Wallet Payments Work

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For Customers

1

Choose E-Wallet

Select their preferred wallet at checkout
2

Scan or Tap

Scan QR code or tap for NFC wallets
3

Confirm in App

Enter PIN/biometric in their wallet app
4

Instant Payment

Money transfers immediately

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For Merchants

  • One QR works for all wallets
  • Instant notification when paid
  • Auto-reconciliation in Robin
  • Same settlement as other payments

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E-Wallet Features

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Customer Benefits

  • Rewards & Cashback
  • Buy Now Pay Later
  • Security
Customers earn their wallet’s rewards: - TnG GO+ points - Boost coins - GrabRewards - ShopeePay coins You receive full payment amount

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Merchant Advantages

Faster Checkout

  • No counting change - No card insertion - 10-second payments - Queue moves faster

Safer Operations

  • No cash handling - Digital records - Fraud protection - Audit trail

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Accepting E-Wallet Payments

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In-Store

  1. Display QR Code prominently
  2. Educate Staff on the process
  3. Show Accepted Wallets with stickers/signs
  4. Keep Phone Ready for notifications

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Online/Delivery

  1. Send Payment Link with order
  2. Include QR in packaging
  3. WhatsApp QR Image to customers
  4. Social Media checkout options

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Maximizing E-Wallet Sales

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Target Demographics

  • Young Adults (18-30)
  • Professionals (30-45)
  • Students
Preferred: TnG, ShopeePay, Boost - Tech-savvy - Rewards focused - BNPL users Tips: Highlight cashback, allow split payments

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Marketing Integration

Create campaigns targeting specific wallets: - “10% off with TnG on Tuesdays” - “Free delivery with GrabPay” - “Double coins with ShopeePay”
E-wallets spike during: - Hari Raya (duit raya) - Chinese New Year (ang pow)
  • Deepavali shopping - Year-end sales
Promote as: - “100% cashless” - “E-wallet friendly” - “Go cashless, get 5% off”

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E-Wallet Analytics

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Track Performance

Robin shows you:
  • Most used wallets by your customers
  • Average transaction per wallet
  • Peak usage times
  • Demographic insights

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Optimize Strategy

Based on data:
  1. Stock products preferred by wallet users
  2. Time promotions for peak usage
  3. Train staff on popular wallets
  4. Adjust marketing messages

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Special Features

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Tourist Wallets

International Visitors

Automatically accept: - Alipay+ (China, Korea, Japan) - WeChat Pay (China) - UnionPay (China) Same QR code, no extra setup!

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Corporate Wallets

Some businesses use e-wallets for:
  • Petty cash management
  • Employee allowances
  • Fleet payments (Setel)
  • Travel expenses

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Common Scenarios

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High-Value Transactions

E-wallets have daily limits: - TnG: RM 5,000 - Boost: RM 10,000 - Others: RM 1,000-5,000 For larger amounts, offer card payment or split transactions.

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Refunds

  • Process through Robin app
  • Customer receives in 1-3 days
  • Shows in their wallet history
  • Send receipt for records

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Disputes

Rare but handled via:
  1. Robin support team
  2. Direct to wallet provider
  3. Usually resolved in 48 hours
  4. Keep transaction records

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Best Practices

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DO’s ✅

  • Display all accepted wallets clearly
  • Keep QR codes clean and visible
  • Train staff on the process
  • Promote during wallet campaigns
  • Track which wallets customers prefer

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DON’Ts ❌

  • Don’t charge extra for e-wallets
  • Don’t have separate QRs per wallet
  • Don’t manually enter amounts
  • Don’t share customer wallet IDs
  • Don’t process refunds outside Robin

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Growing Fast

  • 40% YoY growth in usage
  • Government push for cashless
  • New features constantly added
  • Cross-border payments coming

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What’s Next

  • NFC payments expanding
  • Offline payment modes
  • Loyalty integration
  • B2B e-wallets

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Troubleshooting

  • Check wallet balance - Verify daily limit not exceeded - Try different wallet - Use payment link instead
  • Regenerate if damaged - Ensure good lighting - Remove from plastic sleeve
  • Check internet connection
  • Usually instant (under 10 seconds) - Check Robin app notifications - Refresh transaction list - Contact support if over 5 minutes

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Next Steps

Card Readers

Physical card acceptance options

Settlement Info

How e-wallet funds reach you
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