Your Money, On Schedule
Robin ensures reliable, predictable settlements to your bank account. Track exactly when funds will arrive and manage your cash flow with confidence.Standard Settlement: Next business day by 11 AM for most transactions.
Express same-day available for Pro users.
Settlement Schedule
Standard Timeline
- Weekday Sales
- Weekend Sales
- Express Settlement
Monday - Thursday - Sales before 8 PM → Next business day - Sales after
8 PM → Following business day - Deposited by 11 AM
How Settlements Work
1
Daily Cut-off
8 PM automatic closing All transactions tallied
2
Processing
Overnight batch processing Fees deducted Net amount calculated
3
Bank Transfer
Sent via GIRO/IBG Your registered account
4
Confirmation
Push notification sent Email confirmation Available in app
Understanding Your Payout
Settlement Calculation
Example Daily Settlement:
Gross Sales: RM 5,000.00 Less: Refunds: -RM 200.00 Net Sales: RM 4,800.00 Less: Robin Fees (4%): -RM 192.00 Less: Per-txn (50×RM1):-RM 50.00 Settlement Amount: RM 4,558.00Fee Structure Reminder
| Plan | Transaction Fee | Monthly Fee |
|---|---|---|
| Free | 5% + RM 1 | RM 0 |
| Pro | 4% + RM 1 | RM 50 |
Tracking Settlements
In-App Dashboard
Pending Settlement
- Today’s sales - Real-time updates - Estimated amount - Next payout date
Settlement History
- Past payouts - Bank references - Detailed breakdown - Download statements
Settlement Details Include
- Transaction count
- Gross amount
- Refunds deducted
- Fees breakdown
- Bank reference number
- Transfer status
Bank Account Management
Adding/Updating Account
1
Verify Identity
For security, confirm via OTP
2
Enter Details
- Bank name - Account number - Account holder name
3
Verification
Small test deposit sent Confirm amount received
4
Activation
Account ready for settlements Old account auto-disabled
Supported Banks
Robin supports all Malaysian banks including: - Maybank, CIMB, Public Bank -
RHB, Hong Leong, AmBank - Bank Islam, Bank Muamalat - All others via GIRO
network
Managing Cash Flow
Predictable Income
- Daily View
- Weekly Planning
See expected deposits for next 7 days based on: - Current pending sales -
Historical patterns - Day of week factors - Seasonal adjustments
Cash Flow Tools
Settlement Calendar
Settlement Calendar
Visual calendar showing: - Expected deposit dates - Amounts per day - Public
holiday adjustments - Historical comparisons
Express When Needed
Express When Needed
Use Express selectively: - Urgent supplier payments - Payroll days -
Unexpected expenses - Worth RM 5 fee for peace of mind
Reserve Planning
Reserve Planning
Robin recommends keeping: - 3 days average sales as buffer - For refunds and
disputes - Smooth operations - No cash flow stress
Special Situations
Settlement Holds
Rare situations that may delay settlement: - Unusual activity detected -
Pending verification - High dispute rate - Account update needed Robin will
notify you immediately with next steps.
Holiday Schedules
Major holidays affecting settlements:- Hari Raya (2-3 days)
- Chinese New Year (2-3 days)
- Deepavali (1 day)
- Christmas (1 day)
- New Year (1 day)
Minimum Settlements
- Standard: No minimum (even RM 1)
- Express: RM 100 minimum
- Accumulated if below minimum
- Rolled to next settlement
Settlement Statements
Monthly Statements
Professional Documentation
Every month receive: - Complete transaction list - Daily settlement summary -
Fee breakdown - Bank transfer records - Ready for accounting Download from app
or auto-email
For Accounting
Export formats available:- PDF statements
- CSV transaction details
- Excel summaries
- API integration
- AutoCount format
Reconciliation
Matching Deposits
1
Check Bank Statement
Look for “ROBIN” reference Match amount to app
2
Use Reference
Each settlement has unique ID Format: RBN-SET-XXXXXX
3
Verify in App
Settlement history shows: - Exact amount - Bank reference - Transaction list
4
Mark Reconciled
Update your books Note any discrepancies
Troubleshooting
Settlement not received
Settlement not received
Check: - Bank account details correct - No public holiday - Minimum amount
met - No holds on account Contact support if over 2 days late
Amount mismatch
Amount mismatch
Review: - Refunds processed - All fees included - Correct date range - No
pending transactions
Bank rejection
Bank rejection
Common causes: - Account closed/frozen - Name mismatch - Wrong account type
- Bank system issue Update details and retry
Optimizing Settlements
Best Practices
For Retailers- Close sales by 7:30 PM
- Batch process refunds
- Monitor daily totals
- Plan around weekends
- Account for late dining
- Track tip patterns
- Consider Express for payroll
- Review weekly cycles
- Invoice early in day
- Follow up payments
- Use payment links
- Predict seasonal flows
Pro Tips
Tax Planning
- Settlements are gross income - Fees are deductible expenses - Keep monthly statements - Consult your accountant
Growth Tracking
- Compare week-over-week - Monitor fee percentage - Track settlement size - Plan for expansion