After the Sale
Settlements & Payouts
Understand how and when you receive your money
Your Money, On Schedule
Robin ensures reliable, predictable settlements to your bank account. Track exactly when funds will arrive and manage your cash flow with confidence.Standard Settlement: Next business day by 11 AM for most transactions.
Express same-day available for Pro users.
Settlement Schedule
Standard Timeline
Monday - Thursday - Sales before 8 PM → Next business day - Sales after
8 PM → Following business day - Deposited by 11 AM
How Settlements Work
1
Daily Cut-off
8 PM automatic closing All transactions tallied
2
Processing
Overnight batch processing Fees deducted Net amount calculated
3
Bank Transfer
Sent via GIRO/IBG Your registered account
4
Confirmation
Push notification sent Email confirmation Available in app
Understanding Your Payout
Settlement Calculation
Example Daily Settlement:
Gross Sales: RM 5,000.00 Less: Refunds: -RM 200.00 Net Sales: RM 4,800.00 Less: Robin Fees (4%): -RM 192.00 Less: Per-txn (50×RM1):-RM 50.00 Settlement Amount: RM 4,558.00Fee Structure Reminder
| Plan | Transaction Fee | Monthly Fee |
|---|---|---|
| Free | 5% + RM 1 | RM 0 |
| Pro | 4% + RM 1 | RM 50 |
Tracking Settlements
In-App Dashboard
Pending Settlement
- Today’s sales - Real-time updates - Estimated amount - Next payout date
Settlement History
- Past payouts - Bank references - Detailed breakdown - Download statements
Settlement Details Include
- Transaction count
- Gross amount
- Refunds deducted
- Fees breakdown
- Bank reference number
- Transfer status
Bank Account Management
Adding/Updating Account
1
Verify Identity
For security, confirm via OTP
2
Enter Details
- Bank name - Account number - Account holder name
3
Verification
Small test deposit sent Confirm amount received
4
Activation
Account ready for settlements Old account auto-disabled
Supported Banks
Robin supports all Malaysian banks including: - Maybank, CIMB, Public Bank -
RHB, Hong Leong, AmBank - Bank Islam, Bank Muamalat - All others via GIRO
network
Managing Cash Flow
Predictable Income
See expected deposits for next 7 days based on: - Current pending sales -
Historical patterns - Day of week factors - Seasonal adjustments
Cash Flow Tools
Settlement Calendar
Settlement Calendar
Visual calendar showing: - Expected deposit dates - Amounts per day - Public
holiday adjustments - Historical comparisons
Express When Needed
Express When Needed
Use Express selectively: - Urgent supplier payments - Payroll days -
Unexpected expenses - Worth RM 5 fee for peace of mind
Reserve Planning
Reserve Planning
Robin recommends keeping: - 3 days average sales as buffer - For refunds and
disputes - Smooth operations - No cash flow stress
Special Situations
Settlement Holds
Rare situations that may delay settlement: - Unusual activity detected -
Pending verification - High dispute rate - Account update needed Robin will
notify you immediately with next steps.
Holiday Schedules
Major holidays affecting settlements:- Hari Raya (2-3 days)
- Chinese New Year (2-3 days)
- Deepavali (1 day)
- Christmas (1 day)
- New Year (1 day)
Minimum Settlements
- Standard: No minimum (even RM 1)
- Express: RM 100 minimum
- Accumulated if below minimum
- Rolled to next settlement
Settlement Statements
Monthly Statements
Professional Documentation
Every month receive: - Complete transaction list - Daily settlement summary -
Fee breakdown - Bank transfer records - Ready for accounting Download from app
or auto-email
For Accounting
Export formats available:- PDF statements
- CSV transaction details
- Excel summaries
- API integration
- AutoCount format
Reconciliation
Matching Deposits
1
Check Bank Statement
Look for “ROBIN” reference Match amount to app
2
Use Reference
Each settlement has unique ID Format: RBN-SET-XXXXXX
3
Verify in App
Settlement history shows: - Exact amount - Bank reference - Transaction list
4
Mark Reconciled
Update your books Note any discrepancies
Troubleshooting
Settlement not received
Settlement not received
Check: - Bank account details correct - No public holiday - Minimum amount
met - No holds on account Contact support if over 2 days late
Amount mismatch
Amount mismatch
Review: - Refunds processed - All fees included - Correct date range - No
pending transactions
Bank rejection
Bank rejection
Common causes: - Account closed/frozen - Name mismatch - Wrong account type
- Bank system issue Update details and retry
Optimizing Settlements
Best Practices
For Retailers- Close sales by 7:30 PM
- Batch process refunds
- Monitor daily totals
- Plan around weekends
- Account for late dining
- Track tip patterns
- Consider Express for payroll
- Review weekly cycles
- Invoice early in day
- Follow up payments
- Use payment links
- Predict seasonal flows
Pro Tips
Tax Planning
- Settlements are gross income - Fees are deductible expenses - Keep monthly statements - Consult your accountant
Growth Tracking
- Compare week-over-week - Monitor fee percentage - Track settlement size - Plan for expansion