Accepting Payments
Card Readers & Hardware
Optional hardware for businesses needing physical card acceptance
Card Reader Options
While Robin’s Tap to Pay works on iPhone without any hardware, some businesses prefer dedicated card readers for high-volume operations or Android users.Not Required: You can accept all payments with just your smartphone. Card
readers are optional extras.
Available Hardware
Robin Reader Mini
RM 299 (one-time) - Bluetooth connection - 8-hour battery life - Chip,
tap & swipe - Works with any phone
Robin Reader Pro
RM 899 (one-time) - Built-in screen & receipt printer - 4G + WiFi
connectivity - All-day battery - Standalone operation
When to Consider Hardware
You Might Need a Reader If:
Processing 50+ card payments daily - Faster than phone tap - Dedicated
device for payments - Staff can use own phones - Multiple checkout points
Robin Reader Mini
Perfect For
- Small retailers
- Mobile businesses
- Backup device
- Android users
Specifications
- Connectivity: Bluetooth 5.0 - Battery: 500+ transactions per charge
- Charging: USB-C (2 hours full charge) - Cards: Chip, contactless, magnetic stripe - Size: Fits in pocket (6cm x 6cm) - Certification: PCI-PTS 5.x certified
How It Works
1
Pair Device
One-time Bluetooth pairing with your phone
2
Create Sale
Enter amount in Robin app as usual
3
Customer Inserts/Taps
Card interaction happens on reader
4
Confirm on Phone
Transaction completes in Robin app
Robin Reader Pro
Perfect For
- Restaurants & cafes
- Retail stores
- Fixed counters
- Receipt printing needs
Specifications
- Screen: 5.5” touch display - Printer: 58mm thermal (100km paper life) - Connectivity: 4G LTE, WiFi, Bluetooth - Battery: 24-hour operation - OS: Android-based Robin OS - Extra: Customer-facing display
Advanced Features
Standalone Mode
Standalone Mode
Works without phone connection: - Built-in 4G SIM - Process payments offline
- Auto-sync when connected - Emergency backup option
Receipt Printing
Receipt Printing
- Automatic for all transactions - Custom receipt headers - Email/SMS option too - Reprint anytime
Split Operations
Split Operations
- Customer-facing screen - Tip prompts - Language selection - Marketing messages
Comparing Your Options
| Feature | Phone Only | + Reader Mini | + Reader Pro |
|---|---|---|---|
| Setup Cost | RM 0 | RM 299 | RM 899 |
| Portability | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐ |
| Battery Life | Phone dependent | 8 hours | 24 hours |
| Processing Speed | 3-5 seconds | 2-3 seconds | 2-3 seconds |
| Receipt Printing | Digital only | Digital only | Physical + Digital |
| Offline Mode | ❌ | ❌ | ✅ |
| Best For | Mobile/Low volume | Medium volume | High volume/Fixed |
Setting Up Hardware
Ordering Process
1
Check Eligibility
Complete KYC and process 10+ transactions
2
Order in App
Go to Settings → Hardware → Select device
3
Delivery
3-5 business days nationwide
4
Activate
Follow in-app setup guide (5 minutes)
What’s Included
- Robin Reader Mini device - USB-C charging cable - Quick start guide - Warranty card (1 year) - Robin stickers
Hardware Management
In-App Controls
- Device Status - Battery, connection, health
- Transaction Routing - Which device to use
- Settings - Sound, brightness, language
- Diagnostics - Self-test and troubleshooting
Multiple Devices
You can connect multiple readers to one Robin account: - Different counters -
Backup devices - Event terminals - Track sales by device
Maintenance & Support
Daily Care
Reader Mini
- Wipe with soft cloth - Avoid liquid damage - Charge nightly - Store safely
Reader Pro
- Clean screen daily - Replace paper when low - Check printer head - Update when prompted
Warranty Coverage
What’s Covered ✅- Manufacturing defects
- Normal wear and tear
- Software issues
- Free replacement if defective
- Physical damage
- Water damage
- Lost devices
- Negligent use
Troubleshooting
Connection Issues
Connection Issues
Reader Mini - Toggle Bluetooth off/on - Re-pair in Robin app - Charge
device fully - Update Robin app Reader Pro - Check WiFi/4G signal -
Restart device - Reset network settings
Card Reading Problems
Card Reading Problems
- Clean card reader slot - Try different card orientation - Check for card damage - Test with different card
Battery/Power Issues
Battery/Power Issues
- Use original charger - Check charging port - Replace battery (Pro model) - Contact support for replacement
Cost Analysis
ROI Calculator
Example: Coffee shop processing 100 transactions/day Without Reader: - 5
seconds longer per transaction - 500 seconds daily = 8.3 minutes - Monthly
time lost: 4 hours With Reader Mini (RM 299): - Pays for itself in saved
time within 2 months - Enables multiple payment points - Reduces phone battery
drain
Alternatives to Hardware
Remember, you don’t need hardware for:iPhone Users
Use Tap to Pay - no hardware needed
QR Payments
Accept all e-wallets with QR code
Payment Links
Remote payments via messaging
Low Volume
Phone-only solution works great
Making the Decision
Questions to Ask:
- How many card payments do you process daily?
- Do customers expect a traditional terminal?
- Is your phone available for payments always?
- Do you need physical receipts?
- What’s your monthly revenue?
Our Recommendation:
- < 20 card payments/day: Phone only
- 20-50 payments/day: Consider Reader Mini
- 50+ payments/day: Reader Pro recommended
- Multiple locations: One Pro + Mini units