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Get Paid Without Being There

Payment links let you collect payments remotely. Send a secure link to your customer via any messaging app, and they can pay instantly from their phone.
Perfect for: Pre-orders, deliveries, remote services, and social commerce
1

Create Link

Enter amount and description in Robin app
2

Share Link

Send via WhatsApp, SMS, email, or any platform
3

Customer Pays

Customer clicks link and chooses payment method
4

Instant Notification

Get notified the moment payment is received
For single transactions with specific customers:
  1. Open Robin → New Payment → Payment Link
  2. Enter Details:
    • Amount (required)
    • Description (what they’re paying for)
    • Customer name (optional)
    • Due date (optional)
  3. Generate & Share → Copy link or share directly
For repeated payments or standard products:

Fixed Amount

Set price for specific products/services
  • Consultation fees
  • Standard packages
  • Membership fees

Variable Amount

Let customers enter amount
  • Donations
  • Tips
  • Custom orders

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Sharing Options

  • WhatsApp
  • SMS
  • Social Media
Hi [Customer]! 

Here's your payment link for [Product/Service]:
https://pay.robin.now/abc123

Amount: RM 150.00
Valid until: [Date]

Click to pay securely 🔒

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Payment Page Features

When customers click your link, they see:

  • Your Business Name and logo
  • Amount Due clearly displayed
  • Item Description of what they’re paying for
  • Payment Options:
    • All major e-wallets
    • Online banking (FPX)
    • Credit/debit cards
  • Security Badge for trust

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Advanced Features

Upload photos to show what customers are buying. Great for online sellers.
Links can expire after:
  • Specific date/time
  • Number of uses
  • When paid
Allow customers to pay in installments. Set minimum amounts and track balance.
Create invoices with line items, quantities, and taxes.

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Automation Options

Pro Feature: Set up automatic reminders for unpaid links after 24/48/72 hours.

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Use Cases

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Pre-Orders & Deposits

  1. Create link for deposit amount
  2. Share when taking orders
  3. Track who has paid
  4. Send balance link later

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Delivery Services

  1. Send link with order confirmation
  2. Customer pays before delivery
  3. Driver confirms payment in app
  4. No cash handling needed

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Service Businesses

  1. Send quote via payment link
  2. Customer approves and pays
  3. Begin work after payment
  4. Send final invoice if needed

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Online Selling

Instagram Shops

  • Link in bio for products
  • DM links for inquiries
  • Story links for flash sales

Facebook Marketplace

  • Send after negotiation
  • Secure payment before meetup
  • Build trust with buyers

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Track Performance

View analytics for each link:
  • Views - How many clicked
  • Conversion - Views that paid
  • Time to Pay - Average payment time
  • Abandonment - Started but didn’t complete

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Bulk Actions

  • Export - Download link history
  • Resend - Send reminders in bulk
  • Cancel - Void multiple links
  • Duplicate - Copy successful link formats

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Best Practices

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Increase Payment Success

1

Clear Description

Always include what customer is paying for
2

Add Urgency

Set reasonable expiry dates
3

Professional Touch

Upload your logo and use proper formatting
4

Follow Up

Send gentle reminders for unpaid links

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Security Tips

  • Each link has unique ID and can’t be guessed
  • Links can be cancelled anytime
  • Set expiry for sensitive transactions
  • Monitor for unusual activity

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Integration Ideas

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With Your Workflow

  1. CRM Integration - Track payments per customer
  2. Accounting - Auto-reconcile with your books
  3. Inventory - Update stock on payment
  4. Delivery - Trigger shipping on payment

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Marketing Campaigns

  • Email Campaigns - Embed payment buttons
  • SMS Blasts - Include payment links
  • QR Flyers - Print QR that opens payment link
  • Social Ads - Direct to payment page

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Common Issues

  • Check payment method availability
  • Verify customer’s bank/wallet works
  • Try different payment option
  • Contact support if persists
  • Refresh transaction list
  • Check notification settings
  • Verify customer completed payment
  • May take 2-3 minutes sometimes

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Next Steps

Digital Wallets

Deep dive into e-wallet acceptance

Digital Receipts

Automatic receipts for link payments
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