Accepting Payments
Tap to Pay
Turn your iPhone into a contactless payment terminal
Accept Payments with Just Your iPhone
Transform your iPhone into a secure payment terminal with Tap to Pay. No additional hardware needed - just tap your customer’s card or phone to accept payment.Requirements: iPhone XS or later running iOS 16.4+
How It Works
1
Open Robin App
Launch Robin and tap the payment button
2
Enter Amount
Key in the sale amount and add any notes
3
Customer Taps
Customer taps their contactless card or phone on your iPhone
4
Payment Complete
Transaction processes in 2-3 seconds with instant confirmation
Supported Payment Methods
Contactless Cards
- Visa payWave - Mastercard PayPass - Local bank cards with tap
Mobile Wallets
- Apple Pay - Google Pay - Samsung Pay
Setting Up Tap to Pay
First Time Setup
- Enable in Settings → Payments → Enable Tap to Pay
- Accept Terms → Review and accept Apple’s terms
- Download Components → One-time download (~50MB)
- Test Transaction → Process a RM1 test payment
Best Practices
Optimal Positioning: Hold your iPhone flat and ask customers to tap the
top back of your phone near the camera.
Where customers should tap
Where customers should tap
The NFC reader is located at the top back of your iPhone, near the camera.
Show customers this spot for fastest recognition.
Keep your case on
Keep your case on
Most phone cases work fine with Tap to Pay. Only remove if you have a very
thick case or metal case.
Stay still during payment
Stay still during payment
Keep your phone steady while the customer taps. Movement can interrupt the
connection.
Transaction Limits
| Card Type | Single Transaction | Daily Limit |
|---|---|---|
| Contactless Cards | RM 250 | No limit |
| Mobile Wallets | RM 1,000 | No limit |
Customers may need to enter PIN for amounts above RM 250 on physical cards.
Common Issues & Solutions
Card not detected
Card not detected
- Ensure Tap to Pay is enabled in settings - Try removing phone case - Ask customer to hold card for 2-3 seconds - Check if card has contactless symbol
Payment declined
Payment declined
- Card may not support contactless - Transaction above card limit - Insufficient funds - Try alternative payment method
Slow detection
Slow detection
- Update to latest iOS version - Restart Robin app - Clean phone and card - Avoid metal surfaces
Security Features
Bank-Level Security
- End-to-end encryption for all transactions - No card data stored on your device - Tokenization protects customer information - PCI-DSS compliant via Apple’s secure infrastructure
Tips for Success
For Retail Environments
- Keep a “Tap Here” sticker near your counter
- Show customers where to tap on your phone
- Have backup payment methods ready
For Mobile Businesses
- Ensure good cellular/WiFi connection
- Keep your phone charged
- Consider a phone stand for busy periods
Alternative for Android Users
Tap to Pay is currently only available on iPhone. Android users can accept
payments via: - QR codes - Payment links - Optional card readers