Ready to Accept Your First Payment
Follow this step-by-step guide to process your first transaction with Robin.Make sure you’ve completed account verification before processing payments.
Processing a Payment
1
Open Robin App
Launch Robin and tap the New Sale button on your home screen.
2
Enter Amount
- Key in the sale amount - Add items from your inventory (optional) - Apply any discounts or taxes
3
Choose Payment Method
Select how your customer wants to pay: - Tap to Pay (iPhone) -
Insert/Swipe Card (with reader) - Contactless (tap card or phone)
4
Complete Transaction
- For tap payments: Hold the customer’s card near your phone - For chip cards: Insert and wait for approval - Transaction processes in 2-3 seconds
5
Send Receipt
- Choose SMS or email receipt - Customer receives instant confirmation - Transaction saved to your history
After Your First Sale
View Transaction
Find your sale in Transaction History with full details
Track Earnings
See your daily sales total on the dashboard
Next Day Settlement
Funds arrive in your bank account within 1-2 business days
Download Reports
Export transaction data for accounting
Common Questions
What if the payment fails?
What if the payment fails?
Robin will display the decline reason. Common issues: - Insufficient funds -
Card expired - Incorrect PIN Simply try another payment method or card.
Can I refund a payment?
Can I refund a payment?
Yes! Find the transaction in your history and tap Refund. Refunds
process immediately and the customer receives confirmation.
How do I add tips?
How do I add tips?
After entering the sale amount, tap Add Tip. You can set percentage
options (10%, 15%, 20%) or let customers enter custom amounts.
Pro Tips
Speed up checkout: Save frequently sold items to your quick-access menu
for one-tap addition to sales.
Always verify the payment amount with your customer before processing to avoid
disputes.