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Go Paperless, Save More

Digital receipts are automatically sent to customers after every transaction. Save on paper costs, build your customer database, and help the environment.
Automatic & Free: Every Robin transaction includes free digital receipts. No setup required.

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How Digital Receipts Work

1

Payment Completed

Customer pays via any method
2

Contact Captured

Phone number or email collected
3

Receipt Sent

Instant delivery via SMS/email
4

Permanent Record

Accessible anytime in Robin app

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Receipt Delivery Options

  • SMS Receipt
  • Email Receipt
  • WhatsApp Receipt
Most Popular - 95% open rate
Robin Receipt
RM 45.00 paid to [Your Business]
Date: 24/01/2025 2:45 PM
Ref: RBN-123456

View: robin.now/r/123456

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Receipt Contents

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Standard Information

Every receipt includes:
  • Business name & registration
  • Transaction date/time
  • Amount paid
  • Payment method
  • Reference number
  • Item details (if added)

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Customizable Elements

Business Info

  • Logo upload
  • Address
  • Contact details
  • SSM number

Receipt Footer

  • Thank you message
  • Return policy
  • Social media links
  • Next visit promo

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Setting Up Receipts

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Basic Configuration

1

Business Profile

Settings → Business Info → Complete all fields
2

Upload Logo

Add your logo for professional receipts
3

Receipt Message

Customize thank you note and policies
4

Test Receipt

Send yourself a test to verify

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Advanced Options

Support for:
  • English (default)
  • Bahasa Malaysia
  • Chinese
  • Tamil
Auto-detects based on customer preference
For B2B customers:
  • Company details section
  • Tax breakdown
  • Official invoice numbering
  • E-invoice compatible
Add product-level info:
  • Item names
  • Quantities
  • Unit prices
  • Discounts applied

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Customer Experience

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Collecting Contact Info

Best Practice: Make it optional but incentivized
  • “Receipt? Please share your number”
  • “Get 5% off next visit with receipt”
  • “Join our VIP list for exclusive deals”

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Quick Entry Methods

  1. Customer types on payment screen
  2. Recent numbers show for repeat customers
  3. QR scan for membership programs
  4. Skip option always available

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Building Customer Database

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Automatic CRM

Every receipt creates a customer record:
  • Contact information
  • Purchase history
  • Total spent
  • Visit frequency
  • Favorite products

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Marketing Opportunities

SMS Campaigns

  • New arrival alerts
  • Birthday promotions
  • Win-back campaigns
  • Flash sales

Loyalty Programs

  • Points on every purchase
  • Tier benefits
  • Exclusive previews
  • Member pricing

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Receipt Analytics

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Track Performance

  • Capture Rate: % providing contact
  • Delivery Success: SMS/email delivered
  • Link Clicks: Receipt views
  • Marketing Opt-ins: Database growth

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Insights Available

  • Peak receipt times
  • Preferred delivery method
  • Customer return rate
  • Average transaction value

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Environmental Impact

Your Green Contribution

Digital receipts with Robin save:
  • 🌳 10 trees per year (average merchant)
  • 💧 500L water from paper production
  • 🗑️ 50kg waste from receipt rolls
  • 💰 RM 2,000 in paper costs annually

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Special Features

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Receipt Campaigns

  • Review Requests
  • Social Media
  • Referral Program
Add to receipts:
"Love our service? Review us on Google!"
[Review Button]

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Integration Options

Export receipts to:
  • AutoCount
  • SQL Account
  • QuickBooks
  • Custom CSV format
Compliant with LHDN requirements:
  • Proper formatting
  • Required fields
  • QR verification
  • Audit trail
For developers:
  • Webhook on receipt sent
  • Custom receipt templates
  • Bulk receipt access
  • White-label options

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Common Scenarios

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Lost Receipt Requests

Customers can:
  1. Visit robin.now/receipts
  2. Enter phone number
  3. View all receipts
  4. Download/forward as needed

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Warranty Claims

  • Permanent storage (7 years)
  • Searchable by date/amount
  • Legal validity
  • Cannot be altered

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Business Expenses

Perfect for claims:
  • Clear merchant details
  • GST breakdown
  • Professional format
  • Easy forwarding

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Best Practices

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DO’s ✅

  • Always offer receipt option
  • Keep messages brief
  • Include contact for issues
  • Test regularly
  • Monitor delivery rates

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DON’Ts ❌

  • Force contact collection
  • Send marketing without consent
  • Share customer numbers
  • Delay receipt sending
  • Use for spam

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Troubleshooting

  • Check number/email correct
  • Verify not in spam
  • Resend from transaction history
  • Try alternative method
  • Update business profile
  • Refresh app
  • Clear cache
  • Contact support
  • Invalid numbers (too short/long)
  • Email bounces
  • Network issues
  • Customer blocks

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Cost Savings Calculator

Traditional Receipt Costs:
  • Paper rolls: RM 50/month
  • Printer maintenance: RM 30/month
  • Storage space: Priceless
Digital Receipt Costs:
  • RM 0 (included free)
  • Plus: Build customer database
  • Plus: Environmental benefits

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Next Steps

Transaction History

View and manage all receipts

Customer Database

Leverage your receipt data
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