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Your Complete Payment Record

Every transaction through Robin is permanently stored and instantly searchable. Access your complete payment history with detailed information for accounting, reconciliation, and analysis.
Data Retention: All transactions are stored for 7 years as required by Malaysian regulations.

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Accessing Transaction History

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Quick Access Points

Home Dashboard

Recent transactions widget Last 10 payments

Transactions Tab

Full history view Advanced filters

Quick Search

Search by amount Reference number

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Transaction Information

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What’s Captured

For every transaction, Robin records:
  • Basic Details
  • Payment Specifics
  • Business Context
  • Transaction ID
  • Date & time
  • Amount
  • Payment method
  • Status
  • Customer info (if provided)

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Search & Filter Options

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Quick Filters

1

Date Range

  • Today
  • Yesterday
  • This week
  • This month
  • Custom range
2

Payment Method

  • Cards
  • E-wallets
  • QR payments
  • Bank transfers
3

Status

  • Successful
  • Pending
  • Failed
  • Refunded
4

Amount Range

  • Under RM 50
  • RM 50-200
  • RM 200-500
  • Above RM 500
Example: “All GrabPay payments above RM 100 last Tuesday between 2-5 PM”

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Transaction Actions

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For Each Transaction

View Details

  • Full information
  • Timeline
  • Related transactions
  • Audit trail

Quick Actions

  • Send receipt
  • Process refund
  • Add notes
  • Export details

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Bulk Operations

Select multiple transactions to:
  • Export to CSV/Excel
  • Send receipts in bulk
  • Generate reports
  • Mark for accounting

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Export Options

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File Formats

  • CSV Export
  • Excel Export
  • PDF Report
Date,Time,Amount,Method,Reference,Status
2025-01-24,14:30,150.00,TnG,RBN123456,Success
2025-01-24,14:45,75.50,Visa-1234,RBN123457,Success

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Accounting Integration

Set up automatic daily exports to your accounting software via:
  • Email attachment
  • Cloud storage sync
  • API integration
  • Manual download

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Transaction Analytics

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Built-in Reports

Daily Summary

  • Total sales
  • Transaction count
  • Average amount
  • Payment method mix

Trend Analysis

  • Growth patterns
  • Peak hours
  • Best days
  • Seasonal trends

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Custom Analysis

Create your own views:
  1. Saved Searches - Frequently used filters
  2. Custom Columns - Show/hide data fields
  3. Sort Options - By any parameter
  4. Group By - Date, method, amount ranges

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Settlement Tracking

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Match Payments to Deposits

1

View Transaction

See individual payment details
2

Settlement Status

  • Pending
  • Processing
  • Settled
  • Settlement date
3

Bank Reference

Match with bank statement
4

Reconcile

Mark as reconciled in your books

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Handling Discrepancies

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Common Scenarios

  • Check date filters
  • Verify payment completed
  • Check different payment method
  • Contact support with details
  • Usually customer retry
  • Check timestamps
  • Verify with customer
  • Refund if needed
  • Check original entry
  • Verify with receipt
  • Process adjustment
  • Note for records

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Compliance Features

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Audit Requirements

Malaysian Regulations

Robin automatically maintains:
  • Complete audit trail
  • Uneditable records
  • 7-year retention
  • SST/GST compliance
  • E-invoice ready format

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Security Measures

  • Read-only historical data
  • Timestamp verification
  • User action logs
  • IP tracking
  • Change history

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Mobile vs Desktop

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Mobile App

Best for:
  • Quick lookups
  • Recent transactions
  • Daily operations
  • Receipt sending

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Web Dashboard

Best for:
  • Detailed analysis
  • Bulk exports
  • Report generation
  • Accounting tasks
Access web dashboard at merchant.robin.now with same login credentials

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Tips for Efficiency

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Daily Routine

  1. Review yesterday’s totals
  2. Check any failed payments
  3. Verify large transactions
  4. Export for accounting

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Weekly Tasks

  1. Reconcile bank deposits
  2. Analyze payment trends
  3. Check refund requests
  4. Update customer notes

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Monthly Close

  1. Export full month data
  2. Generate summary report
  3. Archive for records
  4. Plan improvements

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Power User Features

For developers:
GET /api/v1/transactions
?from=2025-01-01
&to=2025-01-31
&status=success
Real-time notifications:
  • New transaction
  • Status change
  • Settlement update
  • Refund processed
Build your own:
  • SQL-like queries
  • Scheduled emails
  • Dashboard widgets
  • Alert rules

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Next Steps

Refunds & Disputes

Handle payment issues

Reports & Analytics

Deep dive into your data
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